Meet our team

Fiona

Dental Hygienist & Patient Care Coordinator

Meet Fiona, our versatile and highly skilled Dental Hygienist at Bayside Orthodontists. With over a decade of dedicated service, Fiona has become an integral part of our team, known for her calm, caring nature and her commitment to delivering exceptional patient experiences.

Fiona’s strong educational background includes qualifications from both Newcastle University and her early dental studies in Vietnam. Her diverse training spans dental assisting, laboratory procedures, and advanced oral hygiene practices—giving her a comprehensive understanding of the orthodontic journey from all angles. This broad expertise allows her to support patients with precision and empathy throughout every stage of treatment.

Fluent in both Vietnamese and English, Fiona connects beautifully with our multicultural patient community, ensuring every individual feels heard, understood, and genuinely cared for. She has a natural ability to make patients feel at ease, particularly when guiding them through oral hygiene routines tailored to their orthodontic needs.

Fiona is deeply passionate about empowering patients with the tools and knowledge to maintain excellent oral health during treatment. Whether she’s teaching proper brushing techniques with braces or offering encouragement during check-ups, her goal is always the same: to help patients achieve healthy, confident smiles that last a lifetime.

Beyond her clinical skills, Fiona’s warmth and attention to detail shine through in everything she does. She takes pride in creating a positive, supportive environment for both patients and the team—and her friendly nature (and sense of humour!) are always appreciated in the clinic.

Outside of work, Fiona is a proud foodie who loves cooking, exploring new travel destinations, and unwinding with a bit of karaoke—she’s always up for a singalong!

We’re incredibly lucky to have had Fiona as part of the Bayside Orthodontists family for over 10 years, and we look forward to many more years of her outstanding care and dedication.

Annie

Executive Assistant

Annie, our esteemed Executive Assistant, has been the heartbeat of Bayside Orthodontists for an incredible 25 years. She proudly started the practice alongside Dr. Britt and has played a vital role in shaping its warm, welcoming culture from day one. With over three decades of dental nursing experience, Annie brings a wealth of knowledge, calm leadership, and unwavering dedication to every aspect of the practice.

Annie’s passionate about creating smooth, stress-free experiences for patients and their families. Her warm, approachable nature and commitment to exceptional service have made her a cherished presence among both our patients and team. Annie is a natural connector, always going the extra mile to make everyone feel welcomed and cared for.

Each month, Annie travels with Dr. Britt to our Countryside practice, where she enjoys the refreshing change of scenery and the opportunity to connect with regional patients and families.

Annie’s top priorities? Happy patients, outstanding service, and a harmonious, thriving team environment. When she’s not keeping things running beautifully at Bayside and Countryside, Annie enjoys exploring new destinations, getting creative in the kitchen, gardening and spending quality time with her loving family.

Karen

New Patient Treatment Coordinator

Meet Karen, the bright and cheerful face behind Dr. Britt’s orthodontic practice in Stawell! As our dedicated New Patient Treatment Coordinator, Karen is often the first point of contact for families beginning their orthodontic journey—and she brings warmth, expertise, and genuine care to every conversation.

A qualified dental nurse with 10 years of experience in both general and specialist dental settings, Karen has a deep understanding of patient needs and the importance of making every step of treatment feel smooth and stress-free. Her background in chairside assisting and clinical coordination gives her a unique perspective when it comes to patient care—she truly knows what it takes to make a visit positive from start to finish.

Karen works both remotely and onsite, ensuring new patients receive prompt, friendly communication and a clear, supportive introduction to orthodontic care. From scheduling consultations to answering treatment questions, explaining procedures, and easing any nerves, she’s there every step of the way with her signature sunny attitude.

Known for her infectious enthusiasm, compassion, and calm presence, Karen helps patients (and parents!) feel instantly at ease, especially those visiting Countryside Orthodontists for the first time. She’s passionate about creating a welcoming space and loves being part of a team that changes lives through confident smiles.

Outside of the clinic, Karen enjoys spending time with her family, exploring the Stawell region, and staying active in the local community. Whether she’s coordinating treatment or sharing a laugh with a new patient, Karen brings a special spark to everything she does.

Rachel

Senior Receptionist & Front Office Team Leader

Meet Rachel, our warm, welcoming, and wonderfully organised Senior Receptionist at Bayside Orthodontists. As the first friendly face you’ll see when you walk through our doors, Rachel plays a vital role in ensuring every patient feels comfortable, cared for, and confident from the very first hello.

With a wealth of life and professional experience, Rachel leads our front office team with grace and efficiency, keeping our busy practice running smoothly every single day. From scheduling appointments and coordinating treatment plans to managing patient enquiries and supporting the clinical team, she’s the go-to person for all things organisation. Her calm and composed approach is a reassuring presence for both patients and staff alike.

Rachel takes genuine pride in delivering exceptional patient service and building long-lasting connections with the families who walk through our doors. Whether you’re a new patient starting your orthodontic journey or a returning face in for an adjustment, Rachel ensures your experience is seamless, timely, and filled with kindness.

A proud Bayside local, Rachel is deeply connected to the community and brings that personal, neighbourly touch to her role. She’s passionate about family, healthy living, and spending time outdoors—often enjoying beach walks, bike rides, or simply soaking up the coastal lifestyle.

Rachel’s attention to detail, reliability, and warm demeanour make her an invaluable part of the Bayside Orthodontists team. Her dedication to patient care and front office excellence ensures every smile starts with a great experience.

Emma

Dental Assistant

Emma grew up in Vietnam and moved to Newcastle, NSW in 2014. She graduated as a Senior Nurse at Newcastle University in 2022.

After moving to Melbourne, Emma joined the Bayside team and quickly established herself as a dedicated, hard-working, and committed member, dedicated to establishing and maintaining infection control.

Emma lives with her husband and two lovely Guinea pigs, Bee and Po, 4 and 5 years of age. Outside of work, Emma enjoys baking, playing with the guinea pigs, and building miniature doll houses.

Chelsea

Our own Smile Therapy dog

Chelsea has been with our practice for the last 5 years since she was a puppy. Her main role is to provide stress management for Dr Britt and the team. You’ll find Chelsea relaxing in reception or wandering the hall trying to see if anyone is interested in a coffee or lunch break. She enjoys providing pats for interested patients and their families. Outside of work, Chelsea’s favourite pastime is fetching.

Quincy

Steri/Lab Technician

Quincy is a versatile sterilisation and admin all-rounder who has spent his entire life in the Bayside area. With a keen eye for detail, Quincy brings precision and dedication to his work. Outside of his professional life, he's passionate about basketball and is a proud supporter of the Carlton Football Club. His local roots and enthusiasm for sports are a key part of who he is, and he brings this energy and commitment to everything he does.

Diana

Dental Hygienist

Diana completed the Advanced Diploma of Oral Health (Dental Hygiene) at TAFE SA in 2023. With prior experience working in general dental practice and assisting with minor orthodontic cases, Diana has always had a strong passion for Orthodontics, and has thoroughly enjoyed the diverse aspects that Orthodontics has to offer. Originally from Adelaide, South Australia, Diana moved to Melbourne, Victoria in 2024, later joining the Bayside team. Diana is strongly motivated to ensure all her patients uphold excellent oral health and thoroughly enjoys supporting everyone’s journey through their orthodontic treatment. When Diana is outside of work, she loves catching up with friends for brunch or a matcha latte, and is a passionate foodie. She is also a dog mum to a beautiful French bulldog Frankie.

Ben

Dental Therapist

Ben is an Oral Health Therapist that graduated from the University of Melbourne in 2021. Before returning to Melbourne I provided dental care in regional communities such as Wangaratta, where access to dental care can be limited. What inspired Ben to join this profession was the appreciation he felt in helping patients achieve a better smile. Ben is eager to continue honing my skills as a clinician and make a positive impact towards a patient's quality of life. In Ben’s spare time he tries to focus on his physical wellbeing by going to the gym and enjoying going out to restaurants and cafes with friends.

Ava

Dental Assistant

Ava is currently studying nursing and is passionate about helping people feel confident in their smiles! As a former patient, Ava’s excited to experience the other side of the chair and learn more about the world of orthodontics. Outside of work and study, Ava is a proud cat lover and always happy to swap pet stories.

Tristan

Dental Assistant

Tristan, Dr. Britt’s youngest son, has just completed Year 12 and is now diving into a Bachelor of Biomedical Science with hopes of following in his mum’s footsteps. With a natural curiosity for science and a genuine interest in healthcare, he’s excited to explore the world of Dentistry and make a difference in people’s lives.

Outside of his studies, Tristan is a talented cellist with a love for music, and he’s equally at home on the ski slopes or tennis court. Whether he’s performing, playing, or learning, Tristan brings passion and focus to everything he does.

Kate

Office Manager

Meet Kate, our friendly Office Manager! Originally from Ireland, Kate relocated to Melbourne in 2024 and has loved settling into life here.

As one of the friendly faces you’ll meet when you visit, Kate is always on hand to make you feel welcome and ensure everything runs smoothly behind the scenes.

Outside of work, Kate enjoys Pilates, going for walks and a coffee.

Trinity

Dental Assistant

Trinity is a dynamic and personable member of our team, currently studying Bio-Medical Science with plans to pursue Engineering in the future.

Known for her exceptional ability to connect with patients, especially children, Trinity creates a welcoming and friendly environment that puts everyone at ease. She loves interacting with patients, making sure they feel comfortable and well cared for throughout their treatment journey.

With her knack for organisation, Trinity is excellent at coordinating everything needed for our patients to succeed in their treatment plans. She takes the lead when necessary, providing support and ensuring that each patient's needs are met with efficiency and care. Her positive attitude and dedication makes her a valued member of our team.

Lily

Dental Assistant

With over 2 years of experience as a Dental Nurse, Lily brings a caring, friendly and positive attitude to our team! Lily loves making patients feel welcome, comfortable and relaxed throughout their orthodontic journey.

Whether she’s assisting in the clinic, keeping things running smoothly behind the scenes or sharing a friendly smile, Lily is always happy to help! She especially enjoys building connections with our patients and working alongside our wonderful team to make every visit a positive experience.

Daisy

Dental Assistant

Daisy is a qualified Orthodontic Assistant who graduated in Victoria, Canada, in 2020. With experience in both treatment coordination and chairside assisting, Daisy loves helping patients understand their orthodontic journey and how their appliances work to create beautiful smiles!

Her friendly nature and passion for patient education make her a wonderful addition to our team.

Outside the clinic, Daisy enjoys running, going to concerts and exploring all that Melbourne has to offer.